Delivery Information

Delivery

We send our Items via Royal Mail standard  delivery 3-5 working days. Postage is set at £3.95 per order, no matter how much you buy or FREE SHIPPING when you spend £40.00 or more For personalised Items please see below for delivery times.

We also offer a free local delivery service. This will be available if your address is local enough to ours. Please contact us to arrange a mutual time for delivery.

Payment

We accept credit and debit card payments via paypal. You do not need a paypal account to use this service. At no time do we have access to your personal details.

Returns

In the unlikely event you are not entirely happy with your purchase we will of course be happy to give a refund ( for non personalised goods only) Items must be returned in an unused condition with original packaging within 14 days of purchase. Please keep proof of postage for Items returned.

Personalisation

Please take extra care when completing personalisation details. Due to the fact that our products are custom finished and handmade to order we are unable to offer refunds or exchanges unless faulty or we have made a mistake with your details. Please allow up to 10 working days for personalised gifts. We try to complete your order much sooner and most often do. If you require something urgently then please contact us: info@stitchmyname.co.uk we will do our best to help.

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